Operations Manager

This role is responsible for the end-to-end operational delivery of localisation production across the business. It will provide day-to-day oversight of all work in progress, ensuring that resources, workflows, and priorities are aligned to deliver high-quality output for global clients, on time and at scale.

The role acts as a key link between Operations, Client Services, and Technology, ensuring that we are working efficiently, maximising capacity, and continually improving how we deliver work.

Requirements

Key Responsibilities

Production & Delivery Oversight

• Own the day-to-day production delivery of localisation work, ensuring smooth workflows, on-time delivery, and consistently high quality across all departments
• Maintain clear visibility of all active workstreams, proactively managing risks, bottlenecks, and competing priorities
• Act as the senior escalation point for operational and production issues, ensuring timely resolution and minimal impact on delivery or client experience
• Ensure strong alignment between Client Services and Operations, with clear communication of priorities, deadlines, and delivery expectations

Resource & Capacity Management

• Ensure the business has the right level of resource in place at all times to meet demand, across both permanent teams and freelance/contract support
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