Customer Engagement Manager

The Customer Engagement Manager is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base—serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.

This is a full-time position and reports directly to the Manager, Customer Success.  

Preferred Location

This is a remote, home-office role and candidates can be located anywhere in the continental United States.

Travel Requirements

Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.

Essential Functions

• Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
• Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
• Provide training and