Director, Delivery Success Support

About the Team

Customer Experience & Integrity (CXI) is one of DoorDash's core operations teams. We ensure that when challenges arise in the last mile, there's always someone ready to make things right. Our team designs, manages, and operates DoorDash's global network of support centers, with the ultimate goal of delivering a consistently exceptional customer experience.

About the Role

We're hiring a Director, Delivery Success to lead CXI's highest-volume, highest-impact operational function. Delivery Success handles all live delivery contacts across the Customer and Dasher experiences Solving problems in the moments that matter most for our Customers and Dashers!

This is a role for someone who is a relentless customer advocate and thrives creating scalable solutions in a complex environment. You'll own