Senior TPM, Customer Support Security Strategy & Operations

About the Team

Our team manages and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale.

This role sits within the Global Support & Integrity Operations (GSIO) Network Strategy & Operations organization and partners closely with Security, IT, Product, Engineering, Analytics, BI, Workforce Management, Vendor Operations, Integrity Operations, and broader Operations leadership teams.

As GSIO continues to scale globally, the operational and platform risk associated with fraud, access management, account compromise, insider threats, operational abuse, and AI-enabled attacks continues to increase in complexity.

The Customer Support Security Strategy & Operations function exists to ensure GSIO operates with scalable gover