Associate, Strategy & Operations, Merchant Onboarding & Experience

About the Team

The New Vertical Onboarding Strategy & Operations team drives a fast, seamless onboarding experience for merchants across the SMB segments. We collaborate closely with cross-functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. Our mission is to ensure every merchant launches smoothly and efficiently, powered by data-driven insights and strong operational alignment.

About the Role

The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross-functional teams. This role acts as the single-threaded owner for SMB onboarding, ensuring me