Supervisor, Community Response

About the team…

DoorDash’s Trust and Safety team is seeking an experienced people leader to oversee a team of Trust and Safety frontline agents. The Trust and Safety Operations team is responsible for responding to safety incidents on the platform quickly, effectively and empathetically to ensure our consumers, dashers and merchants have a high quality and safe experience.  The team is responsible for a variety of safety concerns for our community, including but not limited to: personal safety,  threats, property damage, food safety, discrimination and personality disputes.  Trust and Safety success relies on our team being able to identify harmful situations, communicate empathetically with survivors and make quick decisions to mitigate future risk.  The goal is to provide the best support possible for those who have experienced an incident on the DoorDash platform and restore their st