Team Lead, Community Response
About the Team
DoorDash’s Community Response team is seeking an experienced people leader to oversee a team of Community Response agents. The Community Response team responds to safety incidents on the platform quickly and empathetically to ensure our consumers, dashers, and merchants have a high-quality and safe experience. The team is responsible for a variety of safety concerns for our community, including personal safety, threats, property damage, food safety, discrimination, and personality disputes. Trust and Safety success relies on our team being able to identify harmful situations, communicate empathetically with survivors, and make quick decisions to mitigate future risks. The goal is to provide the best support possible for those who have experienced an incident on the DoorDash platform and restore their status quo.
