KYC Team Leader

Role Summary

The Account Operations Team Leader is responsible for overseeing the KYC validation process and managing all case handling workflows within the Account Operations team. The role ensures compliance with regulatory requirements, maintains high accuracy standards, and drives timely resolution of all case types — from initial document validation through to account activation and bank submission.

Requirements

Key Responsibilities

1. KYC Validation & Document Control

•       Supervise the full KYC validation process ensuring all customer data is accurate and matches the official ID

•       Verify document clarity, full name, National ID number, phone number, address, signature, and data completeness

•       Approve valid cases and escalate invalid cases with clear documented reasons

•       Ensure correct document upload to the system and validate NID expiry against I-Score records

2. Re-sign Case Management

•       Identify and manage re-sign cases resulting from incorrect phone numbers, missing signatures, wrong addresses, unclear documents, or data amendments

•       Coordinate with Customer Care and Logistics  to notify customers, arrange corrections, and follow up until case closure

•       Track re-sign cases and work to reduce