Account Manager-Expansion & Renewals

About Dossier

Dossier is a Norwegian-founded healthcare SaaS company modernizing how US health systems build and prove clinical competency. Our platform — ProFile competency management, Clinical Laddering, and Dossier Learn — is trusted by leading cancer centers, academic medical centers, and multi-site health systems across the country. We're building the US revenue team that keeps our customers growing with us.

The role

As an Account Manager, you'll own the commercial relationship for a portfolio of our US health-system customers. You have two mandates: retain the base through clean, well-run renewals, and grow it through expansion.

This is a high-ownership role for someone who knows how to build trusted relationships with healthcare customers and wants to own the commercial side of them. You'll run renewals end-to-end, lead pricing and negotiation, deepen senior relationships, and grow our footprint into new departments, products, and sites within your accounts. You'll partner tightly with our Sales, Product, Solutions Engineering, and Customer Success teams to deliver value and drive growth across your accounts — and you'll help shape our renewal and expansion playbook as the US business grows.

What you'll do

• Own every renewal end-to-end: run a 12-month rolling renewal calendar anchored to contractual notice deadlines, open conversations well ahead of the renewal date, lead pricing/terms/multi-year negotiations, and