IT and Cloud Support Tech
Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups.
The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue.
The role
We're looking for an IT and Cloud Support Tech to join our engineering team. This role blends traditional IT support with hands-on exposure to cloud infrastructure - ideal for someone who wants to grow beyond helpdesk work into systems and cloud engineering. Please note this is a full-time in person-first role (in office 4 days a week), working from our Surry Hills HQ.
You'll own our internal IT operations: onboarding and offboarding staff, managing devices through MDM, keeping our network and AV running smoothly, and being the go-to person when something breaks. Alongside this, you'll support our platform engineers with AWS cloud operations - managing ac
