Service Manager

We are seeking a high-performing, safety-conscious Service Manager to lead our onsite operations. In this role, you will act as the conductor of our service center, bridging the gap between complex technical repairs and rapid fleet logistics.

You will directly manage two critical teams: Technicians (focused on diagnostics, and structural repairs) and Fleet Associates (focused on vehicle readiness, inventory, and logistics). Your goal is to build a culture of precision, efficiency, and absolute safety while ensuring our fleet remains on the road and performing at world-class standards.

Essential Duties and Responsibilities (include, but are not limited to the following):

Technical Leadership & Shop Management

• Ensure all diagnostic tests, structural repairs, and component replacements (body, frame, suspension, electrical) meet strict OEM and safety standards.
• Manage the daily flow of the shop, prioritizing repair tickets to minimize downtime and assisting technicians with root-cause analysis on complex mechanical issues.
• Enforce rigorous safety protocols, specifically regarding the handling of high-voltage components and EV-specific systems.
• Ensure the team has access to maintained, advanced tooling and follows approved repair procedures.