Dropbox

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Posted 2h ago•Remote - Japan

Customer Success Manager — Japanese & Korean Speaking (Remote)

MiddleRemoteSalary undisclosed

Job Description

Role Description

As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).

You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.

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Dropbox

Customer Success Manager — Japanese & Korean Speaking (Remote)

Role Description

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