Junior IT Support Engineer
Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As an IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and troubleshoot software and hardware problems and help our users install applications and programs. Ultimately, you will be a person our users trust and will rely on to provide timely and accurate solutions to their technical problems.
Key Responsibilities:
- Ensure coordination and management of the IT Help Desk, and the timely resolution of requests in line with SLAs.
- Have a deep understanding of dubizzle Egypt IT applications and core infrastructure.
- Provide Support for all IT-related matters and deliver prompt, accurate feedback to users.
- Research and identify solutions to software and hardware issues.
- Diagnose and troublesh
