Technical Support Engineer
A DAY IN THE LIFE OF:
Duda is the leading website builder for web professionals, marketing agencies, and vertical SaaS platforms that serve small businesses. Duda has partnered with some of the World's biggest tech and media players, including GoDaddy, TripAdvisor, Appfolio, ZenBusiness, Thryv, and many more. Over 1 million sites have been created on the Duda platform by over 20,000 agency and SaaS companies across the globe. Duda is a profitable business and has raised $100 million in funding from investors including Susquehanna Growth Equity, Pitango VC, Claridge, and Zeev Ventures.
We’re looking for a Technical Support Engineer who will provide advanced technical support to our growing web designers and professional customer base. As part of our Customer Success team, you will also help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.
If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript, and are looking to help build a world-class customer support team, this is the perfect opportunity!
WHAT YOU’LL DO:
- Respond to custome
