📍 London (Hybrid — 2 days onsite)

🕒 Permanent | Start ASAP

We’re Making Travel Effortless. Join Us.

Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades.

At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.

Operations at Duffel

Duffel's Operations team keeps travel moving after the booking is made. The team is organised into three functions — Travel Ops, Agency Ops, and Product Ops — each owning a distinct part of the post-booking and back-office lifecycle. Agency Ops sits at the financial and reconciliation heart of the business: the team manages ADM (Agent Debit Memo) investigation and dispute resolution with airlines, day-to-day supplier reconciliation across multiple payment rails and currencies, leakage management, fraud investigation, ARC errors, and United check refunds. It's a small, senior-led team — a Senior Agency Ops Consultant, an Agency Ops Consultant, and