Systems Technology Specialist

Company Description

At Dungarvin, we are dedicated to making a positive difference in the lives of individuals with intellectual and developmental disabilities, mental health needs, and complex medical needs.

We are seeking a Remote Systems Technology Specialist to support the use of remote support, monitoring, and assistive technology across our programs. This position works closely with program teams to help ensure technology systems are functioning effectively, and staff have the support and training needed to use them successfully. This position is best for individuals who work well independantly, are self motivated and have an aptitude for data reporting. 

Pay & Schedule

• $22.00–$22.60/hour, based on experience and qualifications
• Full-time, Monday–Friday
• Flexible schedule between 7:00 a.m. and 7:00 p.m., based on program and project needs
• Occasional overtime may be required

Perks/Benefits: 

• Comprehensive Benefits: Medical, dental, and vision insurance for eligible full-time employees, supplemental insurance, life insurance, and more
• Retirement Savings: 401(k) with up to a 3% employer match
• Paid Time Off: PTO that increases with tenure, including PTO donation options
• Employee Perks: National brand discounts, employee referral program, and access to Tapcheck, allowing eligible employees access to a portion of earned wages before payday
• Growth & Development: Career growth opportunities, paid training, and mentorship
• Mileage Reimbursement: Reimbursement for eligible work-related travel
• Paid Training & Orientation

Job Description

The Remote Systems Technology Specialist helps support and expand the use of remote monitoring, assistive technology, and alternative supervision systems across Dungarvin programs.

Responsibilities may include:

• Monitoring remote support and technology systems
• Reviewing reports, alerts, and system information
• Troubleshooting technology concerns and coordinating solutions
• Assisting with equipment installations and system setup
• Communicating with program teams, vendors, and other departments
• Providing training and ongoing support to staff using technology systems
• Helping identify opportunities to improve or expand the use of remote and assistive technology
• Maintaining accurate documentation and following up on technology-related needs

This role may be a great fit for someone who is organized, self-directed, comfortable with technology, and enjoys helping others learn and use new systems.

Qualifications

Required:

• High school diploma or GED required
• Strong communication and interpersonal skills
• Strong organization and time-management skills
• Ability to problem-solve and troubleshoot concerns
• Comfortable using Microsoft Office and learning new technology systems
• Ability to work independently and manage multiple priorities

Preferred: 

• Experience with assistive technology, remote support systems, alternative overnight supervision, or supporting individuals with disabilities is preferred
• Previous group home experience preferred
• Comfortable with heights to check sensors and camera placement
• Comfortable training others 

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

9/30/26

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