Operations Team Lead

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We're looking for an experienced Operations Team Leader to manage a front-line (Tenant Find/Property Management/Payments) team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators/Property Managers/Financial Analysts — starting at 2–6 and growing to 6–12 as we scale — and be accountable for hitting the numbers that matter every day and every week.

This is a hands-on, change-heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and