Customer Service Representative (CSR)

Your mission

Help businesses stay ahead of the game with innovative cloud communication and IT solutions.

Your profile

This person will be part of our Frontline Services Team. The duties and responsibilities include:
 

•  Provision of 1st line support for reported incidents
• Provide excellent customer service in response to a wide range of inbound customer queries 
• Provide a single point of contact for customers and vendors, dealing with the management of both routine and non-routine incidents, problems and requests
• Investigate and resolve customer inquiries using own initiative including, but not limited to, network and Internet related issues, hardware returns, restaurant menu changes and correspondence via email
• Cross- department collaboration in planning and execution of support processes when resolving customer issues
• Achieve challenging individual and team targets

Summary:
As a Frontline Support Specialist, you will be responsible for providing excellent customer service in response to inbound customer inquiries. Provide a single point of contact for customers and vendors, dealing with the management of both routine and non-routine incidents, problems and requests. This may involve answering questions, troubleshooting problems, and providing guidance or assistance. 
Investigate and resolve technical issues using own initiative