AI Operations Specialist
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
We are seeking a thoughtful, analytical, and technically curious AI Operations Specialist to help scale and operationalize Agent AI across Customer Care. This is not an engineering role and not a traditional operations role. AI Operations Specialists sit at the intersection of AI systems, frontline support expertise, and operational rigor - ensuring our AI agents deliver accurate, high-quality resolutions at scale.
In this role, you will define how
