Product Support Coordinator
Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking a motivated and customer-focused Entry-Level Security Services Support Coordinator to support clients. This role is responsible for supporting customers who use EarthCam’s security camera and video monitoring solutions. This position serves as a key link between customers, engineering, sales, and field services, ensuring systems are properly configured, issues are accurately diagnosed, and users receive fast, clear, and effective support. This customer facing role involves reviewing security footage, trouble
