Support CSM - Maternity Cover

Role Overview As a Support CSM, you will own the day-to-day success of a defined portfolio of Easol creators, combining the responsiveness and technical expertise of Support with the proactive ownership of Customer Success. You will support creators throughout their lifecycle, from implementation and launch through ongoing platform usage, issue resolution and retention, helping them get maximum value from Easol while identifying risks before they become reasons to leave. This role is designed to provide scalable Customer Success coverage to Easol's long-tail creators. You will become a trusted point of contact for your portfolio while working closely with Customer Success, Event Operations, Product, Engineering and Finance to resolve problems and deliver a strong creator experience. Success means creators are successfully launched, well supported, actively using Easol and retained, while receiving fast and effective support when they need it. Please note: This is a fixed-term maternity cover position, running from January 2027 to March 2028, with the potential for extension. Responsibilities & Duties Own a defined portfolio of Easol creators, acting as their primary point of contact and taking accountability for their ongoing experience, success and retention. Own implementations for creators below $15k, guiding them through setup, configuration and launch so they can successfully start using Easol with minimal friction. Provide day-to-day platform support, resolving question