Customer Success Manager (Remote, Portugal)

Join Easygenerator and help customers unlock the full value of e-learning

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.

Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

What you will be doing

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.

• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.

• Objectively assess account health scores and proactively take action to improve them.

• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.

• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

• Develop and execute strateg