Customer Support Specialist

About Easygenerator

We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

What You’ll Do

• Interact with customers across chat, email, and calls

• Share best practices and recommendations

• Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.

• Collaborate with Sales, Development, Marketing, and QA

• Represent the “voice of the customer” inside the company

• Contribute to process improvements and exceed KPIs

What You Bring

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