IT Support Manager

Are you ready to get the Easygo Edge?

The IT Support Manager will provide technical, hands-on leadership to the IT Support Officers and act as the escalation for complex IT problems in a fast-paced, global organisation. The role will sit at the intersection of technical delivery, people leadership, and service operations in a newly-created, hands-on technical leadership role.

What you’ll build with us:

You'll be the technical bridge between our IT Support Officers and the Sys Admin team — the person IT Support escalates to when tickets get hard, and the person Sys Admins can confidently hand work down to. You'll own day-to-day service desk operations, but you'll also be expected to roll up your sleeves on complex troubleshooting across endpoint, identity, networking, AV and SaaS.

You'll get to combine deep technical capability with people leadership to drive high-level internal customer service across technology solutions.

We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded b