Customer Service Lead
About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.
Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 5,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
#1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in 2025. Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 200+ person scaleup that's growing fast and making waves in the industry.
Why You’ll Love Working With Us
- Lead and develop a team of 30+ customer service agents.
- Take real ownership of an operation with significant opportunities for improvement.
- Help build the team, processes and standards that support our next stage of growth.
- Work directly with senior leadership and see the impact of your work.
- Enjoy EatClub staff discounts and dining vouchers.
- Staff discounts and dining vouchers to enjoy through EatClub
About the Role
As our Customer Service Lead, you'll own t
