Customer Service / Logistics Coordinator
Customer Service / Logisics Coordinator
Full Time - Waterloo, Sydney
We are looking for… Hopefully, you! We’re seeking a proactive, detail-oriented and hands-on Customer Service / Logistics Coordinator (called Fulfilment Coordinator internally) to join our Fulfilment & Customer Support team in Waterloo. This is an opportunity ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. You’ll support day-to-day fulfilment activities, ensuring accuracy in data entry, documentation, and stock coordination. You will also need to possess excellent communication skills or willingness to continuously improve as you will need to interact and speak with multiples stakeholders daily.
The Customer Service / Logistics Coordinator’s key responsibilities will include:
- Supporting order handover (from Sales) with accurate data entry and basic validations
- Serve as the first point of contact for customer inquiries via phone and email
- Assisting in stock transfer co-ordination and ensuring order readiness
- Scheduling deliveries to optimise routes/timelines
- Ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person
- Addressing inquiries, resolving issues, and offering solutions in a timely manner
- Updating internal systems and
