Customer Onboarding Manager

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. Used in more than 8,000 communities nationwide, our mission is to build world-class software that improves quality of life for seniors and drives clinical, business, compliance, and operational performance for our customers.

We’re looking for a Customer Onboarding Manager to lead our Customer Onboarding Specialists in delivering strong customer outcomes, accelerating speed-to-live for SMB and mid-market customers, identifying expansion opportunities, and bringing greater structure and accountability to how the team operates.

This is a high-impact leadership role at the intersection of people development, operational excellence, customer experience, and revenue growth.

Professional development is a core responsibility of this role. You’ll invest in each specialist through regular growth-focused 1:1s, individualized development plans, skill-building, mentorship, feedback, and stretch opportunities. A key priority is building a team where specialists independently own their projects and customer relationships, proactively identify risks, and know what is expected of them. You’ll coach toward that standard while being direct when expectations aren’t being met.

Speed-to-live and speed-to-value are critical priorities. You’ll build and improve the processes, workflows, and team behaviors that h