Medical Records Specialist
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Job Title: Medical Records Specialist
Company: Eyecare Associates of East Texas
Location: Tyler, TX
Hours:
- Full Time
- Our offices are open Monday-Friday 7:30am-5:30pm
- You may need to work a little earlier/later as needed
Perks:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off (PTO) and Paid Holidays
- Paid Maternity Leave
- Employee Discounts
- Competitive Base Pay
SUMMARY
The Medical Records Specialist is responsible for processing all medical records requests through prompt and courteous service in a high-volume, patient-focused environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Promptly answer and triage all incoming calls from patients, employees and other health care professionals in a professional and polite manner
- Responds to written or telephonic requests for medical records in a timely manner
- Maintains patient files in Electronic Medical Record (EMR) system
- Responds to subpoenas according to operational standards
- Retrieve patient information as directed
- Communicates problems or irregularities according to management
- Scan, sort, index and deliver all charts, faxes and miscellaneous correspondence
- Maintains patient confidentiality by adhering to professional standards, policies and procedures, and federal and state requirements
- Maintain patient confidentiality and HIPAA requirements
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Other duties as assigned
QUALIFICATIONS
- Must exhibit patient confidentiality at all times
- Must be detail-oriented and able to work with changing priorities
- Strong written and verbal communication skills required
- Favorable result on Background Check required
- Must be able to provide proof of identity and right to work in the United States
EDUCATION AND/OR EXPERIENCE
- High school diploma or general education degree (GED) required
- One year of related experience and/or training; or equivalent combination of education and experience
- Previous experience working with medical records in the healthcare industry preferred
LICENSES AND CREDENTIALS
- None
SYSTEMS AND TECHNOLOGY
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Experience using Electronic Medical Records (EMR) systems preferred
- Computer proficiency and ability to quickly learn new applications
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
