About EdgeTier

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

About the role

As Head of Customer Success, you'll own gross revenue retention and lead our entire post-sale organisation: Customer Success, Support, Onboarding, and Renewals. Your job is to make sure every customer realises the value of EdgeTier.

Reporting into the CEO and sitting alongside our commercial and product leaders, you will help to shape the strategy of the company.

This role operates on a hybrid basis.

What you'll do

This is a building role. You'll take a function that already works well and tur