Client Success Manager (CSM) | On-Site in Austin

Who We Are:

Edlink takes on some of the toughest problems in educational technology. We help turn messy data into useful data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities use and access their learning platforms.

We're a small startup located in Austin, but growing fast. The ideal candidate will not just be an employee; they will have the opportunity to contribute massively to the growth and direction of the organization as a whole.

What You’ll Be Up To:

• Build strong, trusted, multi-threaded relationships with clients across technical, operational, and executive stakeholders

• Understand each client’s business goals, technical constraints, internal priorities, and risks — and connect Edlink’s product value back to those outcomes

• Lead strategic client touchpoints, including business reviews, account planning conversations, adoption check-ins, and executive updates

• Help clients get more value from Edlink by identifying workflow improvements, adoption opportunities a