Junior Customer Service and Success Specialist - Italian (f/m/d)

At eGroup, our Customer Service Specialists bridge the gap between what our customers need and what we deliver — helping us not only meet but exceed expectations. In this role, you’ll support our Dutch customers throughout their entire journey, from onboarding to the end of their time with eGroup.

Your Mission:

• Drive a seamless customer experience that creates positive sentiment for our brand 

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers 

• Maintain accurate records of customer interactions and steps taken to resolve issues 

Your Profile:

• You have several years of experience in a customer-facing role, preferably in Customer Service, Customer Success, or Onboarding.

• You have a proven track record of delighting customers and exceeding their expectations.

• You are proficient in customer service software, CRM systems, Salesforce, and MS Office.

• You have excellent attention to detail.

• You