Support Subject Matter Expert, Elation Billing
Elation Health is deeply committed to helping independent primary care practices take better care of their patients. Since 2010, we've built a clinical-first, collaborative EHR platform — and with the addition of Elation Billing, we're bringing that same clinical-first philosophy to the revenue side of the practice, so billing works with the chart instead of around it.
Elation Health is searching for a Support Subject Matter Expert in Elation Billing — someone who has already done real medical billing and revenue cycle management work, not someone learning it on the job. This is a hands-on, case-based role embedded directly in our support queue: you'll bring practitioner-level RCM judgment to the billing cases our Technical Support Specialists can't fully resolve through process or AI-assisted troubleshooting alone, and you'll help the rest of the team get sharper at spotting those cases in the first place.
This isn't a back-office consulting role. You'll be working live cases day to day alongside our support team, diagnosing whether an issue is a product bug, a payer-specific quirk, or a mismatch between how a practice actually operates and how they've configured their billing workflow — then resolving it with the kind of judgment that only comes from having sat inside a claims lifecycle before.
