Service Operations Program Lead/Analyst
At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
We are seeking an organized and proactive Service Operations Program Lead/Analyst to own the operational backbone of our Service & Support organization. This role manages the systems, meeting cadences, and cross-functional programs that keep Technical Support, Customer Support Specialists, Field Application Scientists, and Field Service Engineers running smoothly as Element scales its install base and product portfolio. This role will report to the Manager, Customer Service and Operations and will be a daily onsite role based in San Diego, CA.
If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions and Responsibilities:
- Own the Global Service & Support operating cadence, including Sprint Release Updates, Manager Service Ops Syncs, Office Hours, and Global Service & Support (GSS) Monthly meetings. Drive agenda development
