Business Process Improvement Specialist

Job description:

The Role

The Process and System Specialist will own the ongoing analysis, improvement, documentation, and implementation of the company's operational systems and processes.

This role sits at the intersection of people, processes, systems, technology, and organizational change. You will investigate how work is actually being done, compare execution against documented processes, identify root causes, design practical improvements, document the new standard, implement changes, and measure whether they are working.

The goal is not to create documentation for its own sake. The goal is to build an operating environment where processes are clear, systems support execution, responsibilities are understood, changes are adopted, and critical knowledge is not dependent on individual employees.

This is an analysis-heavy role (approximately 70% analysis / 30% communication and persuasion) for someone who enjoys turning operational complexity into clear, scalable systems.

What You'll Own

1. Process Analysis & Operational Diagnostics

• Audit existing processes, workflows, and SOPs against actual day-to-day execution.
• Map how work moves across teams, systems, and functions.
• Identify gaps between how work is supposed to happen, how it actually happens, and what the systems support.
• Shadow and interview team members to understand real-world workf