Contracts Administrator

Type: Full-time, Remote

Salary range: $1200-$1600

Key Responsibilities

Contract Management & Customer Outreach

Maintain and manage the company’s master contract audit database.

Identify active customers with unsigned, expired, or missing agreements.

Conduct daily outreach via phone and email to obtain signed agreements.

Utilize approved scripts, templates, and communication workflows.

Track contract completion progress and maintain performance scoreboards.

Document all customer interactions and contract statuses within Salesforce.

Account Transfers & Agreement Execution

Manage DocuSign workflows related to account ownership transfers.

Ensure agreements are properly executed, filed, and recorded.

Upload finalized documents to Google Drive and update Salesforce records.

Coordinate with Sales and Field Service teams to ensure contract completion during account setup.

Internal Contract Support

Serve as the first point of contact for routine contract-related inquiries.

Answer questions regarding contract terms, renewals, rates, and standard agreement provisions.

Follow established SOPs and escalation procedures.

Escalate complex or high-risk matters to leadership when appropriate.

Compliance & Documentation

Monitor contract execution status, renewals, and pending signatures.

Maintain organized digital contrac