Operations Coordinator

Key Responsibilities

• Perform high-volume data entry with exceptional accuracy.
• Speak with insurance companies to check the status of insurance claims.
• Add and update customer and job information in our CRM/Job Management System (Restoration Manager).
• Create, review, and update estimates using Xactimate.
• Track, reconcile, and maintain sales expenses.
• Maintain accurate records across multiple systems and databases.
• Review work carefully to identify and correct errors before submission.
• Organize and maintain digital files, records, and documentation.
• Handle multiple administrative tasks simultaneously while meeting deadlines.
• Follow established processes while proactively identifying opportunities for improvement.
• Communicate clearly and professionally with internal team members.
• Maintain confidentiality and handle sensitive information responsibly.
• Complete assigned tasks independently with minimal supervision.
• Learn new systems and workflows quickly.

Requirements

Required Qualifications

• Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company.
• Proven experience in administrative support and high-volume data entry.
• Excellent written and spoken English with strong professional communication skills.
• Exceptional attention to detail with a demonst