Revenue Operations Specialist (Salesforce Admin)

Type: Full-time, Remote

Salary: $1500 to $2200

Core Responsibilities

Account Integration (primary focus)

• Migrate customers from newly acquired alarm companies into Salesforce — accurately creating accounts, service addresses, contacts, and billing records.

• Set up each integrated customer correctly: billing cycle and cadence, the correct recurring line items (alarm monitoring, video security, access control), and connection to the central monitoring station.

• Handle multi-location accounts cleanly — e.g., a single billing entity with multiple service addresses across the country.

• Partner with leadership through the post-close integration of each acquisition, flagging issues and edge cases proactively.

Recurring-Revenue (RMR) Reporting

• Pull Salesforce data each month to calculate total RMR and new RMR.

• Build the monthly attrition report, accounting for new customers, price changes, discounts, cancellations, and transfers.

• Maintain the trailing-six-month view used by leadership to track RMR and attrition trends over time.

Subscription & Billing Setup

• Create and maintain customer subscriptions each month with the correct line items and billing cadence (e.g., monthly or quarterly).

• Process account updates: billing changes, address changes, added scopes of service, and other modifications.

• Serve as a point person for RMR changes in Salesforce, with leade