Guest Service Agent (S26)
"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire Guest Service Agent and Senior GS Agent.
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
Position Summary
The Guest Service Agent acts as the primary point of contact for guests, ensuring a warm welcome, attentive service, and personalized assistance throughout their stay, in alignment with the standards of luxury hospitality and the resort’s commitment to excellence.
Scope
- Greet guests upon arrival and assist with check-in and orientation in collaboration with the Front Office team.
- Anticipate guest needs and provide personalized solutions or recommendations.
- Handle guest inquiries, requests, and complain
