Assistant Director of CRM Processes and Analysis

The Assistant Director of CRM Processes and Analysis is a member of the admission technology team and serves as a technical and operational resource for the institution’s admission CRM. This position supports the development, administration, optimization, and ongoing improvement of the Technolutions Slate environment to advance enrollment goals and strengthen the student admission experience. The Assistant Director collaborates with campus partners to develop and maintain CRM workflows, reports, communications, and other tools while ensuring data accuracy, efficiency, and consistent processes.

Position Status: Exempt

Salary Range: $50,000-$55,000. This is the expected salary range for this position. The actual salary offered will depend on a candidate's experience and education, and departmental budget.

Responsibilities

• Supports the Director of CRM Processes and Analysis in the administration and ongoing development of the Technolutions Slate CRM to support admission operations and enrollment goals.
• Assists in developing, maintaining, testing, and deploying Slate workflows, rules, decisions, portals, forms, dashboards, campaigns, and communications.
• Develops and maintains regular reports, dashboards, and ad-hoc analyses to support admission operations and data-informed decision-making.
• Identifies opportunities to improve processes, increase efficiency, and make effective use of