Membership Support Advisor - 1 year FTC

Our Clinical Operations Team has an exciting opportunity for a Membership Support Advisor. This role combines customer service excellence with essential operational support tasks in a fast-paced medical environment. You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services.

You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 100K NHS patients. 

We’re looking for motivated individuals who align with GPaH’s mission and demonstrate an energetic work ethic, strong sense of ownership, and the ability to work collaboratively. As the voice of our company, you will provide outstanding customer service and administrative support while ensuring compliance with policies and regulatory requirements.

Please note: This is a 1 year fixed term contract. The role is office based with the potential of becoming hybid - We are based in Euston, London. The working hours will be 40hrs a week (8am-8pm), across Monday to Sunday. Weekends will be rotational.

WHAT YOU’LL WORK ON

• Customer Service:
  • Confident in handling patient calls and queries daily.
  • Provide excepti