Director of Company Operations - West Division

Position Overview:

 

The Director of Company Operations - West Division is accountable for driving consistent, high-quality execution and business performance across all regions by enabling, coaching, and aligning Regional Directors around shared priorities, expectations, and outcomes. This role creates the leadership structure and operating discipline necessary for Regional Directors to effectively lead their markets, develop their teams, and deliver sustainable results.

 

Core Responsibilities:

Regional Performance Outcomes

• Own regional performance across growth, retention, service stability, operational execution, and overall business health.
• Maintain focus on the highest-priority business outcomes and ensure Regional Directors understand and consistently reinforce the behaviors and leading indicators that drive those results.
• Establish clear performance expectations and accountability across regions, ensuring Regional Directors know what they own, how success is measured, and where intervention is required.
• Identify trends, performance gaps, and emerging risks across regions an