Participant Engagement

Closing date: Friday 23rd October 2026

Working hours: 37.5 hours per week (inc. evenings and occasional weekend hours)

The Participant Engagement role will support delivery of the study by contacting potentially eligible participants across different engagement methods, including email, SMS and direct phone calls. The role will involve providing clear information in line with the latest study requirements, supporting participants to book suitable study appointments, updating relevant systems including CRIO, and ensuring any participant or clinical queries are escalated to the medical team as appropriate. The role requires a strong telephone manner, clear communication skills and a tenacious approach to completing tasks in support of study objectives.

Principle Duties:

·       Follow the agreed study process and communication plan when engaging with participants.

·       Manage inbound expressions of interest, review and triage new patient interest, and maintain the live patient queue to support efficient patient flow.

·       Contact potentially eligible participants via telephone, text and email, providing clear study information and supporting them to book suitable appointments in line with current scheduling requirements.

·       Ensure timely firs