C004950 Service Level Manager (NS) - TUE 3 Nov RELAUNCH

Submitted candidates were found not compliant due to the following:

• The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting.
• The candidate doesn't meet dedicated SLM experience.
• The candidate has been interviewed but his responses lacked knowledge of basic concepts regarding SL reporting.
• The candidate has been interviewed but her technical experience and education are not aligned with SLM requirements (especially on SLA negotiations) and doesn't meet the expectation of having hands-on experience..
• The candidate doesn't meet the basic requirement of holding an ITIL certificate or any equivalent SM certificates.

Deadline Date: Tuesday 3 November 2026

Requirement: Service Level Manager

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 7 December 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:  

• Responsible for monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged i