C005410 IT Change Manager (NS) - FRI 2 Oct

Deadline Date: Friday 2 October 2026

Requirement: IT Change Manager

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 300

Required Start Date: 9 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

This post pertains to the coordination of changes in support of the addition, modification or removal of IT service and service components. Changes apply to systems, software, patches, hardware, and products across all of NATO's security domains and networks (operated, managed, controlled, maintained by NCSC).

Under the direction of the Senior IT Change Manager, the contractor shall:

• Take a "hands-on" approach to daily Change Request (CR) ticket coordination, including but not limited to: ensure timely triage of new NCSC-related tickets created in NCSC's various ticketing systems; ensure timely closure of NCSC-assigned tickets and tasks in external ticketing systems; ensure rigorous documentation, coordination, progression throughout workflows, and timely closure of all Change tickets.
• Participate in and make meaningful contributions to weekly change-related boards, including but not limited to: Impact A