C005420 Enterprise Directory Service IRRT Principal Technician (CTS) - THU 8 Oct

Deadline Date: Thursday 8 October 2026

Requirement: Enterprise Directory Service – IRRT Principal Technician

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 350

Required Start Date: 13 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO COSMIC TOP SECRET

Duties & Role: 

Support activities:

• Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity).
• Establish, administer and maintain DirX Directory Synchronization tool parameters and repository tool parameters.
• Develop and implement operating procedures following Purchaser's guidance.
• Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM)
• Troubleshoot and diagnose software issues reported by users
• Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
• Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement
• Offer on the job training and docum