Customer Care Specialist
Location: Remote
Schedule: M-F / 11a-8p EST, 10a-7p CST, 8a-5p PST - $18 an hr
About Enable Dental:
Enable Dental is revolutionizing dental care by providing convenient, high-quality mobile dental services to patients in the comfort of their own homes or care facilities. We are a passionate team dedicated to improving access to essential dental health for those who need it most.
The Opportunity:
Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.
Key Responsibilities:
- Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.
- Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.
- Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.
- Maintain accurate and detailed patient records in our CRM system.</
