Senior Application Support Specialist

Job Title: Senior Application Support Specialist

Key Skills: Application Support, SaaS Support, Technical Troubleshooting, Zendesk, Intercom, Web & Mobile Applications, Customer Support, Incident Escalation

Experience: 3+ YOE.

Location: Colombia

Mode: Remote

We at Coforge are hiring Senior Application Support Specialist (#14816-4-5) with the following skill set.

Key Responsibilities

• Provide technical customer support through live chat and ticketing platforms, troubleshooting product, authentication, permissions, connectivity, browser, mobile, and application-performance issues.

• Independently own customer cases from initial contact through resolution, reproducing issues, gathering diagnostic evidence, providing workarounds, and confirming successful outcomes.

• Escalate complex technical issues with complete documentation, including business impact, reproduction steps, expected and actual behavior, troubleshooting performed, logs, and supporting evidence.

• Maintain accurate case documentation, con