Customer Care Account Manager
# One Group | One Power
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations covering multiple departments and areas of expertise.
We are currently looking for a Customer Care Account Manager, who will ensures the efficient and productive utilization of human capital targeting to provide high quality of customer service to the total active base (EL & NG). Monitors the performance of external call center, external back office & retention section and ensures the provision of excellent customer experience. Monitors the operational flow and the achieved KPIs of the retention activities and thorough process optimization and capacity utilization, targets to minimize churn
What will you do:
- Responsible for effective and timely handling for the day-to-day supervision of the External Customer Service Team (call center, back office) so as to ensure the smooth operation and the achievements of the predefined targets and KPIs of online (incoming calls), offline activities (fax / email) and outbound campaigns.
- Responsible for the efficient operational flow of proactive & reactive retention activiti
