Customer Care Trainer

#One Group | One Power

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations covering multiple departments and areas of expertise.

We are currently looking for a Customer Care Trainer, who will be responsible for evaluating COPs training needs and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Conducts all training sessions related to customer operations activities at a cross divisional level.

What will you do:

• Liaises with managers to determine training needs and schedule training sessions. 
• Conceptualizes training materials based on data and research. 
• Conducts training sessions, provides feedback after training and supports and mentors new employees, assisting them to become acquainted with the basic policies of the company. 
• Keeps attendance and other related records on training related aspects (attendance, evaluations, etc.). 
• Prepares according trainin