Customer Journey Designer

# One Group | One Power

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations covering multiple departments and areas of expertise.

We are currently looking for a Customer Journey Designer, who will be responsible for designing, optimizing and orchestrating end‑to‑end customer journeys by deeply understanding customer needs, pain points and expectations across all touchpoints. By leveraging design thinking, process mapping, customer insights and cross-functional collaboration, the role ensures that journeys are seamless, efficient and aligned with business goals. The Customer Journey Designer transforms customer experience strategy into actionable, human‑centered journey improvements that enhance satisfaction, loyalty and operational effectiveness.

What will you do:

• Map, analyze and optimize end‑to‑end customer journeys across channels (physical, digital, support, store, etc.), identifying friction points and opportunities to improve the customer experience.
• Use customer insights, operational data, personas and research findings to design journeys that meet customer expectations and deliver measurabl